Happy Customers are our Best Advocate
Just read what our customers say...
I have never before written a letter like this on an entirely unsolicited basis. However, in this case I was so impressed by the support and service provide by Mr. Lightstone and his team I felt compelled to go on record with my praise. These people truly deserve it. In an era where exceptional one-to-one customer service excellence has virtually disappeared from our industry, the work that Nicholas and his team did should be held up as an example for others to try to emulate.
04/12/08 Natasha J Joined XLN 2008
I want to get hold of the gentlemen who I talked to in the broadband team, he was very helpful. I would like to say thank you to him.
04/12/08 Asgarali H Joined XLN 2008
Just wanted to say that I was a bit hesitant to move my business account from BT to XLN, as I hadn't heard of you before - just like to say that I've had better customer service from XLN than I've ever had from any phone provider - plenty of calls and letters to make sure everythings OK and give me the right info for joining up, solved my broadband issues straight away - was quite surprised when you were able to talk me through setting up my exact model of router without having to go and check something or call me back - this move has probably saved me around £1100 a year too.
Saving money is important but your customer service team is pretty excellent! - wish I'd known about you years ago - would have saved us a lot of hassle and money!
03/12/08 Graeme K Joined XLN 2008
Thank you and well done on your excellent service that I am receiving.
02/12/08 Diane S Joined XLN 2008
May I thank you for assuring me that I could move to XLN Telecom with the minimum of effort and that you personally would assist me in a smooth change over from our previous provider. I must say I haven’t noticed any inconvenience in the changeover. I look forward to a long and successful business relationship with your company and will endeavour to convert many of my business associates to your company.
27/11/08 Jack B Joined XLN 2008
Earlier this morning I phoned XLN support for a problem I had with my computer, specifically with Internet Explorer, caused by a download from Orange to retrieve my old Emails from when they were my provider. I wish to place on record my appreciation for XLN’s support service. I remain a well satisfied customer of XLN and have no hesitation in recommending you to others.
20/11/08 Ben K Joined XLN 2008
On more than one occasion Suvro has been very helpful and a pleasure to deal with.
17/11/08 Lisa B Joined XLN 2008
Nimesh, I do want to thank you for being patient and helpful. You are very
good at your job.
12/11/08 Henry T Joined XLN 2008
Full Marks for the patient and excellent service, the step by step approach whilst explaining what was happening in straight English. I can now once again access the internet and I did not have to take my computer out of the house or call someone in at great expense to have the problem fixed.
Shahid Khan did you proud as they say around here and it shows that your company was true to its word when they promised us help whenever we required it. Thank you very much from a very impressed and grateful customer.
11/11/08 Françoise L Joined XLN 2007
Thank you for the excellent service over the last two years.
01/11/08 Roger C Joined XLN 2006
I found Malcolm to be of immense help and had lots of patience. I have spoken with him a couple of times and he knows exactly what the problem is when I call and deals with it very efficiently. I am very impressed, as we are a new customer and I will definately recommend XLN to my colleagues (180 other doctors).I hope he is made aware of my appreciation.
21/10/08 Ken G Joined XLN 2008
Hi, I just wanted to say "Thank you" for the very efficient way in which my line fault was sorted over the weekend.This was the first time that I had had a fault since being with XLN & was especially pleased at how you kept me informed of what was going on & even a telephone call (to my mobile) to say it was back working - although I was actually out at that moment! Many thanks to your pleasant & helpful staff.
16/10/08 Chris G Joined XLN 2007
Thank you for you dealings over the years and excellent service and good wishes.
03/10/08 Jon H Joined XLN 2006
I wish to thank you for the past three years of excellent service.
02/08/08 Michael H Joined XLN 2005
I have been very satisfied with your service and support over the last few years and will certainly continue to recommend you.
20/07/08 Alan S Joined XLN 2005
We have been a customer of yours for many years and we have been very pleased with your levels of service, and competitive costs.
15/07/08 Gavin B Joined XLN 2004
I spoke to a number of XLN operatives with an extremely positive result.
The line is in and working and a very generous compromise reached on the price
I would like to thank everyone who was involved in helping.
30/06/08 Claire M Joined XLN 2008
I would just like to thank XLN and all the staff I have spoken to since joining your company. XLN and your staff have carried out to the letter everything you promised when supplying my telephone and broadband service. A big thanks to all the staff I have spoken to and XLN. Excellent service.
14/05/08 Victoria B Joined XLN 2008
I would like to complement Xln on their outstanding customer service in the setting up of my telephone line and broadband services. Telephone broadband engineer Khawoja contacted me repeatedly to assist me with activating my broadband connection. Further, customer services responded quickly to a request for a telephone line extension to facilitate my business needs. The Openreach reach engineer who visited my home today ensured my phone line, broadband and credit card swipe machine all operated efficiently.
09/05/08 Sheila D Joined XLN 2008
I am just saying thank you for dealing with my recent phone line fault, & for taking the time to write apologising for the same. I was dealt with in a very professional manner & given several reference numbers in case the problem could not be solved, & so that British Telecom could trace the fault also. My telephone calls were returned & your operators were most helpful. Well done!!
03/05/08 Lynn H. Joined XLN 2007
Just a quick note about XLN’s Customer Service: It is fantastic - helpful, knowledgeable everything you want from somebody at the other end of the line when you've got a problem. I own my own business and I have had some of the worst experiences possible at the hands of telcos. XLN’s Customer Service is a breath of fresh air.
22/04/08 Jonathan M Joined XLN 2006
Thank you for your extremely prompt, courteous and entirely satisfactory response to my recent account enquiry. I consider this a model of customer service which contrasts starkly with the service I have received in recent years from other service providers.
18/04/08 Charles C. Joined XLN 2006
Thank you for your excellent service.
28/03/08 Wan Y. Joined XLN 2006
Thank you for your prompt attention. It is good to have someone at XLN Telecom who cares about customers. We have in the past had really bad service, but your attitude is exactly what we want. We will definitively recommend you to other business customers. Once again thank for your excellent service.
18/03/08 Phil B. Joined XLN 2007
Thank you for a good and very competitive service.
22/02/08 Paul M. Joined XLN 2008
Thank you for your excellent service and help in this difficult time.
13/02/08 John W. Joined XLN 2006
I have found XLN's response time in dealing with my problems excellent. Also the customer service has been first class also. Please pass on my thanks to all concerned in helping me deal with these issues.
17/01/08 Dave R. Joined XLN 2007
>> Recommend us to business colleagues and earn money.