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XLNTelecom.co.uk Site Map

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  • Switching to XLN
    • What happens when I sign up to switch to XLN Telecom?
    • Will there be any interruption or change to my service?
    • When will I receive my first bill?
    • Who should I contact concerning any service issues?
  • Faults
    • Who should I contact if there is a fault on my line?
    • Who will repair the fault?
    • How long will it take to repair a fault?
    • Does XLN offer any additional maintenance packages?
  • Invoices
    • How often does XLN send invoices?
    • Why is my first invoice for more than 1 month?
    • Are invoices itemised?
  • Payments
    • How can I pay my invoice?
    • Where can I make Giro payments?
    • If I make a payment how soon before my payment reaches XLN Telecom?
  • Other services
    • What other services does XLN offer?
    • Does XLN install new lines?
    • Can I take my existing phone number with me when I move premises?
  • Moving Premises
    • What do I do if I am moving premises?
    • Can I take my existing phone number with me when I move premises?
    • What are my options if I can’t retain my number?
    • What is the cost?
  • Line Transfer
    • Can XLN transfer my line?
    • What if I have digital or ISDN lines?
    • What if I have a switchboard or a PBX System or a Versatility System?
    • Can XLN transfer my line as I am a residential customer?
    • What happens if I am already in contract with another telecom provider?
    • How can I be sure that I will have the cheapest UK’s tariff?
  • Broadband
    • Can I get only broadband?
    • How to switch to XLN Broadband from my current provider?
    • Does XLN provide Modem?
    • Does XLN provide email accounts?
    • How long does it take to set up broadband to my account?
    • What are my email server settings?
    • If I have any problem could I call XLN Help line?
    • What computer equipment do I need?
    • Will ADSL affect my normal telephone connection?
    • Will all BT Select Services be supported?
    • What is the fair usage policy?
    • Why Dial-up is being replaced with Broadband?
    • What is the length of contract for broadband?
    • What is broadband and why is it so popular?
    • How can broadband help your business?
    • Free broadband - is it really free?
    • What does it mean to have "unlimited broadband"?
    • Why does XLN offer unlimited broadband?
    • How do I set up my E-mail account?
  • XLN Secure
    • Where can I find the FAQs for XLN Secure?
  • Call costs
    • What does call capping mean?
    • Does XLN charge connection fee?
    • How are calls billed?
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