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written by
Jack ONeill

How to change or cancel a Plusnet contract

Plusnet Main

Small businesses have to keep a close eye on every penny they spend. But by sticking with Plusnet – or any other industry giant – you’re often missing out on the best deal as well as the best service. So, when the time comes to leave Plusnet, here’s how you change to a new provider, or cancel your contract entirely.

Are you out of contract?

Plusnet are owned by BT and, unfortunately, if you happen to still be in contract, it will cost you to leave or switch. Plusnet contracts normally last 12 or 18 months. If you decide to leave Plusnet while still in-contract, you will be charged an early termination fee, the extent of which will depend on how much time is left in your contract.

However, if you're moving home and Plusnet doesn't serve your new address, it will release you without a termination fee. With your contract out of the way, you’re able to leave by switching to another provider or by giving Plusnet 14 days’ notice of your intention to leave.

Still, there may be some fees even if you are out-of-contract. If your phone line is cut off or you cancel your broadband without switching to another provider there will be a disconnection fee. This fee is also applicable if you move to a provider which is not on the Openreach network.

Who do you call?

The most straightforward way of leaving Plusnet is by switching to another provider who’ll cancel your Plusnet service and move you onto your new deal.

The one exception to this is when switching to Virgin Media, where you’re forced to cancel Plusnet yourself. Be sure to remember that your end date matches your activation date.

If you’re in the position where you are cancelling Plusnet without switching to a new provider, you’ll be required to phone in or write a letter. To cancel by phone, ensure you have your account details to hand and call: 08081692448.

If you are writing a cancellation letter, ensure you’re clear about your intention to leave and be certain to include your full name, account user name, telephone number, and the full address.

Plusnet also have a cancellation form which can be printed out and posted. Filling out the form provides Plusnet all the information it needs to process your cancellation.

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