News & Insight

XLN signs up to Ofcom's Broadband Speeds Code of Practice for businesses

Jack Stratten

We're proud to be one of seven broadband providers to join Ofcom's new code

We’re delighted to announce that XLN, along with seven other broadband providers including BT and Virgin, has signed up to Ofcom’s Broadband Speeds Code of Practice for businesses.

The code was created by Ofcom following its review of broadband for businesses, published in June 2015. Its objective is to provide businesses with clear and accurate information on broadband speeds – something that already exists for residential customers.

Sign up is voluntary, which explains the fact that not all business broadband providers have chosen to join Ofcom’s code. But we’re committed to having a transparent relationship with every XLN customer, and to anything that helps protect them.

Strengthening our relationship with Ofcom

This code of practice includes transparent information on broadband speeds at the point of sale, and various speed-related commitments after the point of sale. Importantly, it also ensures a business customer’s right to exit their contract, without penalty, should their broadband speed drop significantly below the speeds they were promised.

These are essential assurances that a small business deserves. We at XLN welcome the code, and look forward to the extra clarity and protection it offers hard-working small businesses across the UK. They haven’t the time, or the budget, for broken promises.

And so, our relationship with Ofcom, as well as the small business community, is reinforced.