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XLN logo Contact us

XLN for small biz

We’ve helped 500,000 customers across every post code and high street in the UK.

"These guys understand entrepreneurs and micro businesses better than anyone"

Andrea Walsh

"The best company I have ever experienced!"

Chai Ching

"I'm increasingly confident that XLN have a genuinely first class, customer-centred ethos... great value and great service. Please keep up the good work."

Steve Faulder


XLN for price

You simply won’t find a better deal anywhere else.

"Changed from BT a few months ago. I'm paying far less but I'm getting so much more!"

Chris Richards

"It'd be worth paying a lot extra for this service – but somehow they manage to charge me less than I was paying previously!"

Ben Collins

"Great company. So much cheaper than BT - we're saving a fortune!"

Paul Sawicki


XLN for service

Gold Award winners at the 2018 CXAs for customer service brilliance.

"Getting through is a dream - calls are answered with hardly any wait time (where does that happen?!)"

Tyran Adam

"Great service. Quick to answer the phone. I wish I could service like this from banks and other providers"

David Keri Conchie

"XLN are the most polite and professional telecoms and broadband supplier out there. 5 stars are not enough for these guys."

Jon Radband


XLN for choice

Our pioneering model puts all your business essentials under one roof.

"Best deals for small businesses in the marketplace. Recently switched my Business Energy Account & saved £'s!"

David Nicholls

"One of the best business switches I have done in thirty years of business."

Risca Pine Centre

"Superb. Start up speed is phenomenal, connection likewise."

Geoff Wimble


It’s 2019 and everything’s going digital.
Why should your phone be any different?

With cheaper calls than traditional landlines, a huge range of smart features and market-leading handsets provided
for free, XLN Cloud Voice offers affordable and comprehensive VoIP packages for small business owners.

  • Never miss a call
  • No installation or activation fees
  • Next-gen technology
  • Add multiple users easily
  • World’s largest VoIP platform
  • Simple set-up

Choose your perfect package...

Terms apply

A dedicated fibre connection means a more dedicated business.

VoIP services give your business, and your customers, more reliability than a traditional
landline. You’ll future-proof your business – and make it far easier to grow your customer base.

Smart savings

Smart features

Smart handsets

Smart savings

It’s on us
We've covered most of your starting costs for you.

  • Keep your old number for free
  • No installation or activation fees

Fully customisable
With 40+ business grade features as standard.

  • Select any geographic number
  • Rerouted calls in case of emergency

Smart handsets

Delivered free
So you can start using our service right away.

  • Free, market-leading handsets
  • 3-year warranty included

Call us on
0800 652 0293

Free handsets with every package

We've gone ahead and ordered some of the best handsets available on the market, so
go ahead and pick the phone that suits your business best – it's on us.


Yealink W52P  handset

Free desktop handset

Polycom VVX411
RRP £199

  • Lush 3.5 inch TGT colour display
  • 12 lines or speed dial keys
  • 4-way navigation cluster with centre select key
  • One-off, £15 charge for power supply
  • Comes with a 3-year warranty

Free cordless handset

Yealink W52P (includes base station) & W52H
RRP £80

  • 1.8 inch TGT colour display with LCD backlight
  • 10 hours talk time, 100 hours standby
  • 50m range indoors - 300m outdoors
  • 4 simultaneous calls per base
  • Comes with a 3-year warranty

Polycom VVX411 handset

Additional Cloud Voice features

FeatureMonthly costSet-up
Hunt Group£1.99Free
Auto attendant£1.99Free
Number portingFreeFree
Alternative numbersFreeFree
Disaster recoveryFreeFree
More than 30 other free call features are available - See the full list
Distinctive & Priority RingingMake your phone ring with a different sound – ideal for when you want to be made aware of a particular person getting in touch.
Alternative NumbersSpecify up to 10 alternative numbers to call your primary number.
Anonymous Call RejectionReject calls from anonymous parties who have explicitly restricted their identities.
Auto AttendantServes as an automated receptionist that callers can reach by dialling a specific phone number or extension. Once connected to an Auto Attendant, the caller is played a greeting that provides a menu of options used to complete the routing of the call.
Basic Call LogsCall logs for received, missed, and placed calls.
Busy Lamp FieldMonitor another user’s call state, through Busy Lamp Field LED’s.
Call Forward AlwaysAutomatically redirect all incoming calls intended for a user to another phone destination.
Call Forward BusyRedirect incoming calls to another phone destination when the user is busy.
Call Forward No AnswerRedirect incoming calls to another phone destination when the user does not answer within a specified number of rings.
Call Forward Not ReachableRedirect incoming calls to another phone destination when the users’ device fails to respond to an incoming call.
Call Forwarding SelectiveForward calls to another destination when the incoming call matches pre-specified criteria.
Call HoldPlace an existing call on hold for a period of time, and then retrieve the call to resume conversation.
Call NotifyDefine criteria and specify rules that cause certain incoming calls to trigger an email notification to a specified address.
Call ReturnCall the last party that called.
Call TransferConsult with an add-on party before either transferring the caller to the add-on party or initiating a 3-way conference call.
Call WaitingAnswer another call while already engaged in a call.
Calling Line ID BlockingBlock identity of outbound calls.
Calling PlansRestrict the type of calls users can make and/or receive. Calling plans can be applied to both incoming and outgoing calls.
Do Not DisturbSend your calls directly to your voice messaging box without ringing your phone.
External Calling Line ID DeliveryView the incoming caller ID for a call coming from outside your organisation.
Fax MessagingReceive a fax and email it to a specified address.
Group Calling Line IDProvide a single default calling line identity for all users within a given site. (Additional charge applicable).
Hunt GroupsDistribute incoming calls to users within a group
Internal Calling Line ID DeliveryView the incoming caller ID information for a call coming from inside your organisation.
Last Number RedialRedial the last number dialled.
Local Area Code DiallingDial local telephone numbers without having to dial the area code.
Music on holdSet up and maintain an audio source that can be broadcast to held callers in various scenarios.
Pre-alerting AnnouncementPlay a pre-recorded announcement to callers ahead of the phone being alerted (ringing).
Selective Call AppearanceAccept calls when pre-defined criteria, such as phone number, time of day or day of week, are met.
Selective Call RejectionReject calls when pre-defined criteria, such as phone number, time of day or day of week, are met.
Site InterceptAllows calls routed to a line that has been decommissioned to be intercepted with an informative announcement and alternate routing options.
Speed Dial 100Dial another telephone number by dialling a Speed Prefix Access Code and two digits.
Speed Dial 8Dial another telephone number by simply dialling a single digit.
Time schedulesDefine Time Schedules that can be applied to the features used by the Site. Create a Time Schedule if you want a feature to use different behaviour during business and non-business hours, or at different times during the day.
User InterceptAllows phone number to be taken out of service while providing callers with informative Announcements and alternative routing options.
VoicemailPersonal voicemail service which allows users to listen to voicemails from anywhere, and any platform.

Call us on
0800 652 0293



Yes. Cloud Voice requires enough upload bandwidth to avoid any crackling/bad quality calls. Available bandwidth is impacted by any other internet usage on the line, periods of heavy internet traffic and your line type. For this reason XLN require a dedicated line to ensure quality of service for your business.

Where possible we will provision your dedicated line to Fibre to ensure maximum upload bandwidth is available.

If you have Fibre available in your area then there’s no need to worry – Cloud Voice will work as expected.

If you only have ADSL available we recommend a minimum 8Mbps download speed to avoid any impact on your quality of service. Our dedicated agents will be able to test this for you.

We accept numbers from the majority of providers. If you’re not sure if your number can be ported please speak to our dedicated Cloud Voice team.

XLN cannot guarantee call quality or connectivity on third party connections. For this reason we highly recommend Cloud Voice is used with an XLN provided landline and dedicated broadband connection.

Cloud Voice is dependent upon a working internet service to function.

To mitigate against such scenarios XLN can enable the disaster recovery feature to ensure that any incoming calls are routed to an external number of your choosing. Your dedicated landline and broadband line (provided as part of your package) will also be available.

If you’re porting any existing numbers to Cloud Voice or require a new line to be installed to support the service set-up will typically take a minimum of 12 working days.

Should you wish to add brand new Cloud Voice packages (including new numbers) this can take as little as two working days.

ItemCancellation Fee
Cloud Voice Dedicated Data - Line£299.00
Cloud Voice Dedicated Data – Broadband/Fibre£199.00
Cloud Voice pay as you use/unlimited user£99.00

Standard cancellation charges will apply for your dedicated data line if you are still in contract.

Cloud Voice user packages can be moved at no additional cost.


Here to help
Small British Businesses

From setting up your router to getting the most from your
Fibre connection, check out the BizHub for advice, hints and tips covering all your small business needs.

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Phone and broadband switching mythbuster

Any doubts over switching supplier? This video will put them to rest.

BT charging customers to talk to UK-based staff

It's a new low for the telecoms giant

How to change or cancel a BT phone and broadband package

A quick and simple guide for anyone trying to cancel a BT contract

The small print
Phone Line

Subject to a 24 month contract term. At the end of the promotional period, the price reverts to the recommended retail price. This can be found in our Master Price List.

Savings value based on 24 month term and XLN’s current promotions, connection fees, and online security cost included (where applicable). Prices against nearest comparable product as per provider websites, excluding competitor promotions and correct at 26/09/2019.

Phone only: Comparison against online price of BT Value line rental with UK call package (where applicable) and new line installation.

Phone & Broadband: Comparison against online price of BT Broadband Essential & line rental with UK call package (where applicable) and PC security.

Phone & Fibre: Comparison against online price BT Superfast Fibre Essential, line rental with UK call package (where applicable) and PC security.

Cloud Voice

Subject to a 36 month contract term. Details of prices can be found in our Master Price List.

Broadband & Fibre

The speed achieved is subject to the quality of your line, distance between your property and the exchange and the ability of your local exchange.

Free wireless router. £9.99 charge for tracked delivery, configuration and packaging.

Total savings shown include £324 for customers opting in to our public Wi-Fi service (£6.50 per month thereafter for a 24-month contract, RRP £20 per month). Customers can opt out of this service at any time.


Free terminal rental for the first 3 months in addition to the contractual term. Available with 48 month contracts only.


The meter configuration at your business premises must be supported by us to enable us to quote.

You must provide us with a copy of your renewal quote from your existing supplier showing your renewal prices and estimated or actual annual consumption. We will use this information to provide you with a quote. We promise to beat the price of your first written renewal offer only.

The price we quote is only valid at the time it is quoted. Prices change daily.

Any savings we quote are for illustrative purposes only and will vary depending on the actual amount of electricity you consume during the period of the contract.

General terms

Information correct at time of going to press. Errors & omissions exempt. Speak to your XLN agent for our latest deals. All offers available to new customers only. All prices exclude VAT. Prices may go up during your contract.