| Distinctive & Priority Ringing | Make your phone ring with a different sound – ideal for when you want to be made aware of a particular person getting in touch. |
| Alternative Numbers | Specify up to 10 alternative numbers to call your primary number. |
| Anonymous Call Rejection | Reject calls from anonymous parties who have explicitly restricted their identities. |
| Auto Attendant | Serves as an automated receptionist that callers can reach by dialling a specific phone number or extension. Once connected to an Auto Attendant, the caller is played a greeting that provides a menu of options used to complete the routing of the call. |
| Basic Call Logs | Call logs for received, missed, and placed calls. |
| Busy Lamp Field | Monitor another user’s call state, through Busy Lamp Field LED’s. |
| Call Forward Always | Automatically redirect all incoming calls intended for a user to another phone destination. |
| Call Forward Busy | Redirect incoming calls to another phone destination when the user is busy. |
| Call Forward No Answer | Redirect incoming calls to another phone destination when the user does not answer within a specified number of rings. |
| Call Forward Not Reachable | Redirect incoming calls to another phone destination when the users’ device fails to respond to an incoming call. |
| Call Forwarding Selective | Forward calls to another destination when the incoming call matches pre-specified criteria. |
| Call Hold | Place an existing call on hold for a period of time, and then retrieve the call to resume conversation. |
| Call Notify | Define criteria and specify rules that cause certain incoming calls to trigger an email notification to a specified address. |
| Call Return | Call the last party that called. |
| Call Transfer | Consult with an add-on party before either transferring the caller to the add-on party or initiating a 3-way conference call. |
| Call Waiting | Answer another call while already engaged in a call. |
| Calling Line ID Blocking | Block identity of outbound calls. |
| Calling Plans | Restrict the type of calls users can make and/or receive. Calling plans can be applied to both incoming and outgoing calls. |
| Do Not Disturb | Send your calls directly to your voice messaging box without ringing your phone. |
| External Calling Line ID Delivery | View the incoming caller ID for a call coming from outside your organisation. |
| Fax Messaging | Receive a fax and email it to a specified address. |
| Group Calling Line ID | Provide a single default calling line identity for all users within a given site. (Additional charge applicable). |
| Hunt Groups | Distribute incoming calls to users within a group |
| Internal Calling Line ID Delivery | View the incoming caller ID information for a call coming from inside your organisation. |
| Last Number Redial | Redial the last number dialled. |
| Local Area Code Dialling | Dial local telephone numbers without having to dial the area code. |
| Music on hold | Set up and maintain an audio source that can be broadcast to held callers in various scenarios. |
| Pre-alerting Announcement | Play a pre-recorded announcement to callers ahead of the phone being alerted (ringing). |
| Selective Call Appearance | Accept calls when pre-defined criteria, such as phone number, time of day or day of week, are met. |
| Selective Call Rejection | Reject calls when pre-defined criteria, such as phone number, time of day or day of week, are met. |
| Site Intercept | Allows calls routed to a line that has been decommissioned to be intercepted with an informative announcement and alternate routing options. |
| Speed Dial 100 | Dial another telephone number by dialling a Speed Prefix Access Code and two digits. |
| Speed Dial 8 | Dial another telephone number by simply dialling a single digit. |
| Time schedules | Define Time Schedules that can be applied to the features used by the Site. Create a Time Schedule if you want a feature to use different behaviour during business and non-business hours, or at different times during the day. |
| User Intercept | Allows phone number to be taken out of service while providing callers with informative Announcements and alternative routing options. |
| Voicemail | Personal voicemail service which allows users to listen to voicemails from anywhere, and any platform. |
