Additional Cloud Voice Features

Additional Cloud Voice Features

Additional Cloud Voice Features


Feature Monthly Cost Set-up
Hunt Group Free Free
Number Porting Free Free
Alternative Numbers Free Free
Disaster Recovery Free Free
Call Recording From £5 Free
International Calls From £5 Free

More than 30 other free call features are available

Feature Description
Alternative Numbers Specify up to 10 alternative numbers to call your primary number.
Anonymous call rejection Reject calls from anonymous parties who have explicitly restricted their identities.
Auto Attendant Serves as an automated receptionist that callers can reach by dialling a specific phone number or extension. Once connected to an Auto Attendant, the caller is played a greeting that provides a menu of options used to complete the routing of the call.
Basic Call Logs Call logs for received, missed, and placed calls.
Busy Lamp Field Monitor another user's call state, through Busy Lamp Field LED's
Call Forward Always Automatically redirect all incoming calls intended for a user to another phone destination.
Call Forward Busy Redirect calls to another phone destination when the user's device fails to respond to an incoming call.
Call Forward No Answer Redirect incoming calls to another phone destination when the user does not answer within a specified number of rings.
Call Forward Not Reachable Forward calls to another destination when the incoming call matches pre-specified criteria.
Call Hold Place an existing call on hold for a period of time, and then retrieve the call to resume conversation.
Call Notify Define criteria and specify rules that cause certain incoming calls to trigger an email notification to a specified address.
Call Recording The Call Recording feature allows you to record calls for training and quality purposes. It stores the calls in the cloud securely. for you to access whenever you wish to.
Call Return Call the last party that called.
Call Transfer Consult with an add-on party before either transferring the caller to the add-on party or initiating a 3-way conference call.
Call Waiting Answer another call while already engaged in a call.
Calling Line ID Blocking Block identity of outbound calls.
Distinctive & Priority Ringing Make your phone ring with a different sound - ideal for when you want to be made aware of a particular person getting in touch.
Do Not Disturb Send calls directly to your voicemail without ringing your phone.
External Calling ID Delivery View the incoming caller ID for a call coming from outside your organisation.
Group Calling Line ID Provide a single default calling line identity for all users within a given site. (Additional charge applicable).
Hunt Groups Distribute incoming calls to users within a group.
Internal Calling Line ID Delivery View the incoming caller ID information for a call coming from inside the organisation.
Last Number Redial Redial the last number dialled.
Music On Hold Set up and maintain an audio source that can be broadcast to held callers in various scenarios.
Pre-alerting Announcement Play a pre-recorded announcement to callers ahead of the phone being alerted (ringing).
Selective Call Appearance Accept calls when pre-defined criteria, such as phone number, time of day or day of week, are met.
Selective Call Rejection Reject calls when pre-defined criteria, such as phone number, time of day or day of week, are met.
Site Intercept Allows calls routed to a line that has been decommissioned to be intercepted with an informative announcement and alternate routing options.
Speed Dial 100 Dial another telephone number by dialling a Speed Prefix Access Code and two digits
Speed Dial 8 Dial another telephone number by simply dialling a single digit.
Time Schedules Define Time Schedules that can be applied to the features used by the side. Create a Time Schedule if you want a feature to use different behaviour during business and non-business hours, or at a different time during the day.
User Intercept Allows phone number to be taken out of service while providing callers with informative Announcements and alternative routing options.
Voicemail Personal voicemail service which allows users to listen to voicemails from anywhere, and any platform.
Webex Voice & Video Calling Allows for calling on the go on either your mobile, tablet or, computer.