XLN Energy

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Important XLN Energy Documents

On this page you’ll find useful and important documents about XLN Energy, including our Treating Customers Fairly statement, and our Complaints Handling process.

Treating Customers Fairly

At XLN Energy, we’re committed to treating customers fairly. This document sets out the steps we take to ensure that we’re honest, transparent, responsible and fair in everything we do, in accordance with the ‘Standards of Conduct’ set by the energy industry regulator Ofgem.

Complaints Handling process

We’re good at keeping problems to a minimum, but we recognise that occasionally things can go wrong. If they ever do and you want to complain, this document sets out exactly how that process will work – and includes clear steps and relevant contact details.

Terms and Conditions

You can download the full Terms and Conditions for XLN Energy below. If you’re an XLN Energy customer it’s worth reading through these carefully, as they cover important areas including standard contract features, termination fees and payments.

Letter of Authority

A Letter of Authority allows XLN Energy to deal with a customer’s previous supplier. If you’re an XLN Energy customer, you should already have the Letter of Authority we sent with your Welcome Pack. However, you can also download it below.

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