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Published: 10th Oct 2016

XLN wins 2016 UK Customer Experience Award

UK Customer Service Awards 2016 XLN has won Silver at the 2016 UK Customer Experience Awards, adding yet another service award to its cabinet. Renowned for its customer service, XLN won Best Customer Focus Award at the 2013 Best Business Awards and Outstanding Customer Service Initiative at the 2012 Global Business Excellence Awards. Bigger isn’t always better Founder and CEO Christian Nellemann started the company in 2002 to champion small businesses in the UK. He felt that all too often, micro-sized companies like barbers, cafes and opticians were getting a raw deal from the giant corporates that provided their essential services. At the 2016 UK Customer Experience Awards ceremony, XLN presented a short film they’d made to demonstrate just how bad their competitors’ customer service is. Christian’s focus on excellent customer service and his decision to bring all customer service personnel in-house, right here in the UK, has been one of the most important driving factors in XLN’s unprecedented growth in recent years. XLN Marketing Director James Wilson said: “XLN prides itself on the highest possible standards of customer service in the sector, so being recognised with such a prestigious award is a sign that we’re getting it right. At the ceremony we took the opportunity to call out some of the big boys that we feel are seriously letting down UK small businesses. Some of them were actually in the room but it was all in jest of course. The short film we played did have a serious message to send out to our competitors and customers though, and that is: we’re continuing on our mission to make things better for small businesses.”

 
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