Small business utility provider XLN triumphed last night at the UK Customer Experience Awards and were crowned winners in Customer Satisfaction as well as achieving silver for Best Utilities and for Best Contact Centre.
The lavish ceremony was hosted at Wembley Stadium in London and was attended by well-known brands from across various services, with the likes of Vodafone, Lloyds Bank, BT and Aspen Healthcare also winning awards.
Now in its 9th year, the UK Customer Experience Awards has become the biggest CX event of its kind in the world. Organised by Awards International, they pride themselves on a reputation for having the fairest process for deciding business awards winners. Their awards are judged by a large panel of independent and impartial business professionals, who are passionate about their role and meet stringent criteria.
The UKCXA’s are dedicated to those businesses excelling in customer experience and who have shown a marked commercial improvement as a direct result of their initiative. The awards aim to celebrate diverse cross-sector enterprises by bringing together in one place, and on one day, the leading examples of great customer experience innovations.
During the run-up to the ceremony, 200 different presentations were scored by the judges in what was the largest gathering of CX best practice in one place, in history.
Julian Przygrodzki, Brand Director for XLN and Saeed Sheikh, Chief Service Officer, collected XLN’s three awards alongside other representatives from the XLN team. Julian said:
“We are delighted to have been recognised for putting customers at the heart of everything we do. As one of the fastest growing telecom companies in the UK, this award recognises that the customer service we offer has remained central, despite the growth of our business. This award therefore is credit to all employees at XLN who help us maintain this service level”.
Founder and CEO Christian Nellemann started XLN in 2002 to champion small businesses in the UK. He felt that all too often, micro-sized companies like barbers, cafes and opticians were getting a raw deal from the giant corporates that provided their essential services. Christian’s focus on excellent customer service and his decision to bring all customer service personnel in-house, right here in the UK, has been one of the most important driving factors in XLN’s unprecedented growth in recent years.
2018 has been a landmark year for XLN; it holds the industry record for call answer time at just six second and now has over 3 million users registered to XLN Wifi.
XLN are still experiencing phenomenal growth and are continuing to expand. Find out more about their products and services at www.xln.co.uk.