For the second year in a row, Topcomm has ranked XLN Telecom – the UK’s leading telecoms company serving the small business community – above both BT Business and Talk Talk Business in three separate quality of service categories.
The three categories where XLN Telecom (www.xlntelecom.co.uk) beat its major rivals were on commitment to restoring service following a reported fault, dealing with complaints in a timely manner and ensuring accuracy of bills. Topcomm also rated XLN Telecom as the leading wholesale line rental provider – out-scoring NTL/Telewest Business, Colt and Talk Talk Business.Anthony Karibian, co-founder and CEO of XLN Telecom, commented:“We are delighted that we have been once again recognised by Topcomm as a leader in our field for quality of service. We remain focused on providing the best price/service proposition to small businesses in the UK.”Topcomm is the independent, co-regulatory group made up of Communications Service Providers (CSPs). It measures key performance indicators, reporting on the quality of customer service provided by CSPs – including ordering services, fault repair, complaint handling and billing accuracy and ensures that the information made available to consumers is objective, reliable and comparable. Topcomm is approved by Ofcom, the independent regulator and competition authority for the UK communications industry. XLN Telecom currently employs over 100 staff in its London head office, all customer services enquiries being handled by a UK based help-desk.About XLN TelecomXLN is committed to providing the lowest cost telecom services and highest customer service levels to the UK’s small business community. Founded in 2002, XLN is now the UK’s largest independent provider of telecom services to small businesses in Britain having over 100,000 business customers across the country. In 2007, XLN was ranked as the highest placed telco company in the The Sunday Times Tech Track and was listed for a second consecutive year in 2008.