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Customer Service: 03448807777

Hello – we are XLN and we’d like to introduce ourselves

You may already know that XLN is one of the best phone and broadband providers for small businesses in the UK, but you might not know too much else about us. So we thought it was time to introduce ourselves properly – here’s everything you might like to know about us:

1. We are nearly 20 years old

XLN was started in 2002 .We spotted a gap in the market for a business which provided small companies with cheaper phone lines and calls. Once the business was up and running he realised that small businesses needed other services and utilities at a competitive price too, so he expanded the business to also offer broadband, card payments and mobile data.

2. We really love small businesses

One of the things that makes XLN unique is that we only support small businesses – which means that we understand the challenges they face and their needs really, really well. And having started out as a small business ourselves, we know better than anyone about the unique challenges and pressures involved of starting and growing a business. We now have more than 700,000 small business customers in the UK, making us the number one choice for your business.

3. We want you to love us too

Customer service is everything to us. We know that small businesses haven’t got time to endlessly wait on the line for someone to answer their phone call, so we promise to answer every call within three rings, from UK-based support centres. Even better, we solve 90% of issues on the first call.

4. We keep our promises

Customers trust us, and they are happy to shout about it too. We have over 10,000 five-star reviews on Trustpilot, more than anyone else in our sector and our rating is 20 times better than BT’s.

5. We offer a one-stop shop

We don’t just offer cheaper phone calls for your business – we offer a whole range of services that your business needs, including business broadbandcard payments and mobile data. That way you benefit from having all your services in one place, with minimal admin. Even better, we promise that the more XLN products you choose, the more you’ll save. We’ve calculated that an XLN customer choosing all of our core products – phone, broadband and card payments – could save up to £1,250 a year.

6. We design our products with your specific needs in mind

Take our XLN guest Wi-Fi service – it’s absolutely ideal for small businesses. Providing free Wi-Fi in your shop or business premises will bring customers to your door, encourage them to stay longer and spend more. And then it will get them to keep coming back. Our research shows that 77% of customers are more likely to visit a business that offers free Wi-Fi, while 68% of customers would keep returning to businesses that offer it. It’s simple to arrange too – your XLN router is all you need. There’s no additional equipment, engineer visits, or complex configuration needed and we enable your router automatically.

7. We are here to help

We can provide you with help and advice on all aspects of running your business, not just about our products and services. Check out our BizHub advice centre on our website – you will find expert guidance and information on everything from promoting your business to managing your team.

8. We make it really easy for you to join us

We know that small businesses can’t afford to have significant down time in their services because that means lost customer calls, lost reputation and lost income. So we offer seamless switching, with minimal downtime and a UK-based switching team to manage the process for you.

9. Our prices are low

We regularly review customer bills and tariffs to create a solution tailored to your business needs so that we can provide our services for the best possible price.

10. We’ve won heaps of awards

Over the years we’ve won a shelf-full of awards. Most recently we were the Overall Winner at the 2021 UK Business Awards, where we also picked up a Gold Award for being Heroes in a Pandemic and a Silver Award for Customer Service. We also won top awards at the 2021 Customer Experience Awards for Best Small Contact Centre and Best B2B Customer Experience.

And one more thing you might be intrigued to know:

11. The letters XLN aren’t actually an abbreviation for anything

Although if you say it quickly, it sounds like the word ‘excellent’ – and we are certainly not going to argue with that.

If you’d like to have a chat about how we can help your business, please do give us a call on 0344 880 7777. We’d love to hear from you.

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