Sales: 0800 085 3152

Customer Service: 0344 880 7777

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Experiencing any problems with our products or service?
Get in touch – we aim to resolve all complaints fast.

Complaints

 
 

We’re all ears

The fastest way to resolve any general account queries or access technical support is to call our service team on 0344 880 7777. We answer your calls inside 3 rings and solve 90% of issues on the first call.

However, if you'd like to leave a complaint you can fill in the short form below or call our complaints team on 0800 652 2530. We endeavour to get back to all written queries within 30 minutes during standard business hours.

Please have your account number to hand, this will help us speed up your enquiry.

General Complaints Handling
Complaints Handling for Energy Customers

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Any information we collect is used for our own internal purposes. We do not share personal identifying information with any third party without your permision. Our privacy policy explains how we protect your data.

 
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