Here to help
The fastest way to resolve any queries or access technical support is to call our service team on 0344 880 7777. We answer calls inside 3 rings and solve 90% of issues on the first call.
However, if you'd like to leave a complaint you can fill in the short form below or call our complaints team on 0800 652 2530. We endeavour to get back to all written queries within 30 minutes during standard business hours.
To speed things up, please have your account number ready.
General Complaints Handling
Complaints Handling for Energy Customers
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Office Hours: Monday to Friday 08:30am-6pm Saturday 10am-2pm