Here to help
The fastest way to resolve any queries or access technical support is to call our service team on 0344 880 7777. We answer calls inside 3 rings and solve 90% of issues on the first call.
However, if you'd like to leave a complaint you can fill in the short form below or call our complaints team on 0800 652 2530. We endeavour to get back to all written queries within 30 minutes during standard business hours.
To speed things up, please have your account number ready.
General Complaints Handling
Complaints Handling for Energy Customers
Fields marked with an asterisk (*) are required
Error message alert
Any information we collect is used for our own internal purposes. We do not share personal identifying
we protect your data.