We’re here to help

We take pride in offering exceptional customer service and support. If you require assistance, please do not hesitate to reach out to our Service Team by calling 0344 880 7777. Our team is available to help you with any questions or concerns you may have.

In the event that you need to make a complaint, we want to ensure that it is addressed promptly and effectively. We have provided a simple form below for you to submit the details of your complaint, alternatively additional contact methods are outlined within our Customer Complaints Code. Once we receive your complaint, we will be in touch as soon as possible, and no later than 5 working days. Our goal is to resolve all complaints within 28 calendar days.

XLN General Complaints Handling

XLN Complaints Handling for Energy Customers

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Office hours: Monday to Friday 8:30am-5.30pm