Complaints

Experiencing any problems? Get in touch – we aim to resolve all complaints fast.

Here to help

The fastest way to resolve any queries or access technical support is to call our service team on 0344 880 7777. We answer calls inside 3 rings and solve 90% of issues on the first call.

However, if you'd like to leave a complaint you can fill in the short form below or call our complaints team on 0800 652 2530. We endeavour to get back to all written queries within 30 minutes during standard business hours.

To speed things up, please have your account number ready.

General Complaints Handling

Complaints Handling for Energy Customers

Fields marked with an asterisk (*) are required

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Name*

Account number or XLN phone number*

Alternate contact number*

Feedback* (Max 1000 characters)

Office Hours: Monday to Friday 08:30am-6pm Saturday 10am-2pm

Any information we collect is used for our own internal purposes, we do not share personal identifying information with any third party without your permission. Our privacy policy explains how we protect your data.

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