Reviews

We've earned more than 9,000 5-star Trustpilot reviews

Reviews

We've earned more than 9,000 5-star Trustpilot reviews

Service you can trust

We believe that our customer service is spectacular. But what’s so special about it? For starters, we answer all calls inside 3 rings – speed our corporate competitors couldn’t dream of offering. Plus, our service centres are UK-based, and solve 90% of problems on the first call.

But you don’t need to take our word for it. Our sky-high Trustpilot rating is the real proof, and you can see what our customers think below.

Based on 11,630 reviews

5 rating

This company has without any doubt the…

This company has without any doubt the most helpful and well-informed people working on their help desk. Nothing is ever a problem and they will not stop until your issue is solved.

- Nick Harrison
5 rating

This company has without any doubt the…

This company has without any doubt the most helpful and well informed people working on their help desk. Nothing is ever a problem and they will not stop until your issue is solved.

- Nick Harrison
5 rating

That Local Feeling

To be fair I don't want XLN to grow to be a big company as I fear they might loose the local company feeling they have, their staff sound like they want to be there, always helpful always knowledgeable and always get things sorted and above all always deliver. Great work XLN.

- Graham
5 rating

Great customer service

Great customer service, when calling customer service’s the phone is answered promptly. Friendly and helpful staff. Been with them for 5 years now and would recommend. Any minor problems have always been sorted fast.

- Sean Duddy
5 rating

I have always had a great service from…

I have always had a great service from XLN and have never had any issues. I would recommend XLN. They have a member of staff Sofia who is outstanding and a real credit to the company. Exceptional customer relation skills.

- Maggie
5 rating

The agents were helpful and polite with…

The agents were helpful and polite with just the right level of humour. The problem was tackled professionally and nothing was too much to ask.

- Ally Kay
5 rating

Sarah in the Sales/Business team was…

Sarah in the Sales/Business team was excellent. Friendly, professional, warm. Very Helpful and patient. Thank you

- Art bloc
5 rating

Excellent service very helpful

Excellent service very helpful

- Sandip Patel
5 rating

Such a good company

Why can't all companies be like this

- Mark
5 rating

Fantastic customer service

Very helpful. Thank you.

- Gemma Munday
5 rating

Excellent service

Quick to answer the phone, which was a relief when you are running a business. Polite cheerful staff who was able to identify the problem we were having with our internet. Great service would highly recommend.

- Julie
5 rating

I called for help to setting something…

I called for help to setting something and its been solved very nicely.

- Goa Balti House
5 rating

Excellent service was promised a phone…

Excellent service was promised a phone call back 2 weeks and the agent called and sorted everything out. Totally recommend this company compared to BT.

- Haroon Ikram
5 rating

Needed help Regarding router for card…

Needed help Regarding router for card payments XLN staff was very helpful and friendly and problem solved very quickly many thanks

- Ian Ferguson
5 rating

Really helpful professional staff…

Really helpful professional staff always so polite - phone is answered quickly and they always explain what department they are transferring you to and why - thanks so much

- Emma Jones
5 rating

They was very kind and helpful not like…

They was very kind and helpful not like some other Service providers I wud recommend them to anybody

- Tina Marie hewitt
5 rating

Liam @ XLN

Spoke with Liam. Friendly, professional and great to talk with. Definitely a 5* credit to XLN.

- Lynne
5 rating

Quick friendly

Quick friendly, helpful

- Tom

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