Our promises

Why XLN? We’re on your side.

"I started XLN because small businesses weren’t being given the value for money they deserved on their essential utilities. They paid too much, and they waited too long for support. So I made it my mission to change that.

How? By living and breathing these 5 promises in everything we do. They’re the backbone of XLN – and they’ve helped us to level the playing field
for small businesses."

Christian Nellemann, Founder and CEO

1

World-class service

We promise to deliver unrivalled customer service.

We have more five-star reviews on Trustpilot than anyone else in our sector and our rating is 20x better than BT’s.

The secret is simple. We answer your calls inside 3 rings, from UK-based support centres, and we solve 90% of issues on the first call. You can’t afford to wait – and with XLN, you don’t have to.

2

Exclusively small business

We promise to support small businesses only.

While the utility giants focus on the mass consumer market and big chains, we focus solely on independent companies.

Unlike our rivals, we understand what is important to small businesses. We provide expert advice through our Bizhub to help you prosper. And we create products like XLN public Wi-Fi that bring customers to your door – at no extra cost.

3

Never beaten on price

We promise to always beat the price you’re paying now.

That might sound like a flimsy guarantee, but it’s a promise we put into action every day. Even with a wildly fluctuating energy market, for example, we still promise to beat your first written renewal offer.

As a result, we’ve attracted more than 400,000 small businesses away from the giants. Because your lives are hard enough without sky-high bills.

4

£1,750

We promise that the more XLN products you choose, the more you'll save.

Recently, we calculated that an XLN customer choosing all of our core products (phone, broadband, card processing and energy) saves an average of £1,750, every year.

How would you spend it?

5

Smoother switching

We promise the smoothest switch possible.

When a household loses service, it’s an annoyance. When a business loses service, everything grinds to a halt, losing customers and ultimately, money.

That’s why we’ve invested in making switching to XLN as seamless as possible, with minimal downtime and a UK-based switching team to manage the process for you.

Just sit back and relax. We’ll do the work.