Legal & Useful Documents

We proudly maintain the highest regulatory standards, and we believe in clear and transparent communications.

Phone and Broadband Related Documents

• Fixed Line & Broadband Terms & Conditions
• Cloud Voice Service Schedule
• XLN Wi-Fi Service Schedule
• Mobile Services Schedule
• Acceptable Use Policy
• Ofcom statement
• Pricing
• Mobile Pricing

Code of Practice Documents

• Domestic and Small Business Customers
• Premium Rate Services and NTS calls
• Sales and marketing of fixed-line telephone services
• Sales and marketing of mobile services
• Complaints
• Anti-bribery policy

Energy Related Documents

• Treating Customers Fairly
• Complaint Handling Process
• Electricity Terms & Conditions
• Gas Terms & Conditions
• Letter of Authority Template