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Introducing Cloud Voice – what it is and why it’s good news for your business

Cloud Voice is a new way of making phone calls which has been specially developed by XLN to help small businesses make the most of new digital technology. Here is everything you need to know:

So what exactly is Cloud Voice?

Cloud Voice is the name of XLN’s VoIP system and has been created specifically for small businesses.

Wait, you’re losing me – what’s VoIP?

VoIP stands for Voice over Internet Protocol, which is a digital phone system that allows you to make and receive calls over an internet connection, rather than via a traditional phone line. A VoIP system works by converting voice calls into packets of digital data and sending them over a broadband line before converting them back into voice at the other end.

Why do I need to start making calls over the internet? Can’t I just keep making them in the same way that I always have?

The traditional phone network is going to be switched off by 2025 which means that every small business in the country is going to have to switch over to using a digital phone system before then, otherwise they won’t be able to make calls at all. It is not something you have a choice about. However, there are so many benefits to using Cloud Voice that it makes a lot of sense to make the switch now rather than leaving it to the last minute and doing it in a panic.

Will Cloud Voice be hard to set up? I’m running a business here and I can’t afford not to be contactable at all times.

Don’t worry, it’s easy to set up. All you need is a reliable internet connection and a Cloud Voice-enabled handset. We will do the rest.

Will Cloud Voice work on my mobile phone too?

Yes – XLN’s Cloud Voice app is also available on mobile devices, meaning you can make and receive calls anywhere there is an internet connection.

Is this going to cost me more? I don’t want my bills to go up.

No, in fact you’re likely to save money when you make the switch to Cloud Voice. There is no upfront cost and calls made over the internet are often cheaper than landline calls or even free – our Cloud Voice packages include unlimited UK landline and mobile calls, for example.

But is Cloud Voice safe and secure? I don’t want any voice messages going astray.

Yes, don’t worry, it is extremely secure. As the phone calls are conducted over a broadband connection, they are protected by any internet security systems you already have in place. And because Cloud Voice doesn’t require any hardware, you are automatically protected from any potential disasters such as flooding or fire.

But what is the quality of the calls like?

Cloud Voice calls are already better quality than phone calls made in the traditional way, and as digital technology continues to advance they are going to just keep on getting better and better.

OK, so I understand that I need to make the switch to a digital phone system, but are there any actual benefits to switching to Cloud Voice?

Yes, there are lots of them. First of all, Cloud Voice gives your business lots of flexibility – you can add new lines and users at the click of a mouse as your business expands, without having to get an engineer round to install physical landlines. Cloud Voice is also extremely portable – you can use it literally anywhere there is an internet connection, which makes perfect for employees who are working remotely or on the move. It also means that if you change your business location, you can take your existing phone numbers with you at no extra cost.

Are there any other benefits that might make me want to switch?

The Cloud Voice system is really efficient to use – it has lots of really useful call management features, such as redirecting calls when lines are busy and forwarding voicemails to email inboxes. Basically, it means you need never miss a phone call again, and you can keep track of all the calls coming in and out of the business. All of this can really boost the profile and professionalism of your business because many of the features that Cloud Voice offers are the sort of things you might only normally expect to get if you were a large business or corporate organisation. It’s a really easy way to take your business to the next level.

Great, I want to make the switch to Cloud Voice for my business – so what do I do now?

Just give us a call on 0344 880 7777 and one of our sales team will help you every step of the way.

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