Our promises


World-class Service

We promise to deliver unrivalled customer service

We’ve earned over 13,000 5-star reviews on Trustpilot, that’s more than anyone else in our sector and our rating is 20x better than BT’s.

The secret is simple. We answer your calls from UK-based support centres, and we solve 90% of issues on the first call. You can’t afford to wait – and with XLN, you don’t have to.


Exclusively Small Business

We promise to support small businesses only
While the utility giants focus on the mass consumer market and big chains, at XLN we focus solely on independent companies.

Unlike our rivals, we understand what is important to small businesses. We provide expert advice, FAQs, help guides & videos through our Bizhub to help you prosper. And we create products like XLN guest Wi-Fi service that bring customers to your door, and keeps them coming back – at no extra cost.


Seamless Switching

We promise the smoothest switch possible

When a household loses service, it’s frustrating. When a business loses service, everything grinds to a halt, losing customers and ultimately, money.

That’s why we’ve invested in making switching to XLN as seamless as possible, with minimal downtime and a UK-based switching team to manage the process for you. Just sit back and relax. We’ll do all the work for you.


Savings of up to £1,250

We promise that the more XLN products you choose, the more you’ll save

Recently, we calculated that an XLN customer choosing all of our core products (phone, broadband, card payments) could save up to £1,250, every year.

Now that’s one of the best reasons to choose XLN.

How would you spend it?

Haven’t found what you’re looking for?

Speak to our UK experts today for exclusive business deals!

Call us on0800 783 3353