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How to switch from British Gas – our step-by-step guide

Energy bills are often one of the biggest expenses for a small business. And yet…

Energy bills are often one of the biggest expenses for a small business. And yet, only a small fraction of Britain’s small businesses are getting the best deal. With British Gas prices again on the up you could be losing out on hundreds, if not thousands of pounds, by not switching.

British Gas is the biggest energy supplier in the UK. It still has 3.5 million customers on standard variable tariffs (which are often the most expensive) but that number is down from 4.3 million at the start of 2018.

At XLN, we make switching as simple as possible – unlike British Gas, our phones are answered within three rings so we’re easy to get hold of. But before call, let us put your mind at rest with some of switching’s most frequently asked questions:

How long is left on your British Gas contract?

Most energy contracts run for 12 months or longer, so check your most recent bill to see when your contact expires. You may have to pay an ‘exit fee’ if you leave early, but the amount you’ll save could justify this.

Through XLN’s savings reminder service, you can tell us when your contract ends, and we’ll remind you when it’s time to switch and save.

Have you received a renewal letter?

If you’ve received a renewal letter from British Gas, the timing is perfect. There will be no exit fee – you’re free to shop for a better deal.

Do you know how much energy you use?

When it comes to switching, a new supplier will need your postcode – because energy costs differ regionally. It will also be useful to know your annual energy use in kWh. You should be able to get this from your annual statement, or simply by looking at your average monthly charges.

Is switching complicated?

Apparently, customers don’t often switch suppliers because they think the process is too complicated.

The truth is, switching suppliers is simple. It can be done over the phone or online, and your new supplier will do the rest – including informing your existing provider. All you need is the date your current contract ends and your meter number, both of which you’ll find on your most recent bill.

At XLN, cheaper energy couldn’t be easier. Our online form takes less than a minute to fill out, or you can call and we’ll answer within three rings.

Are you in debt?

If you have an existing debt with British Gas, this may need to be paid off before switching.

Are you a tenant?

If you pay your landlord for gas and electricity, the choice of switching from British Gas may not be yours to make. Having said that, it’s worth informing your landlord about better deals – you may save them, and yourself, a lot of money.

Will anyone need to come to my house to complete the switch?

There should not be any need to visit your home in order to switch. However, some customers do also opt for a new meter as part of the changeover. If so, your new energy provider will contact you to arrange a suitable date for the installer to visit.

Will my energy supply get cut off when I switch?

Energy companies use the same wires and pipes, so your energy supply won’t be interrupted.

How long does a switch take?

Switching usually takes somewhere between two and three weeks. And if you change your mind and wish to cancel, you’ll have 14 days to do so. After this point, you’ll probably be charged a fee.

Ready to save money on your energy bills? Go to for a simple, hassle-free switch.

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