XLN Business Services, the London-based provider of services to small businesses, has won a Global Business Excellence Award for Outstanding Customer Service Team. The awards comes after a fantastic year for XLN.
The company re-branded from XLN Telecom, the company name since 2002 and focused every business area on delivering outstanding customer service. XLN has also continued its drive into new business areas including low cost energy, mobile telecoms, card processing and voice over IP phone systems, all the while keeping customer service up to a high standard. What impressed the GBA judges most about XLN Business Services was its approach to customer service using an Account Management System. Andrew Areoff, Chairman of the judges, said: “With a highly impressive record in attracting and retaining customers, XLN Business Services have taken a refreshing new departure in customer service by introducing an account management system so there is an account manager who will handle all aspects of service to a particular customer. This would not be possible without extensive staff training and is a move that is to be welcomed for listening to customers and responding to their needs.
Many congratulations to XLN for a huge team effort!” Over a difficult year for small businesses, XLN’s Customer Service department has worked hard to make sure the 130,000 small business owners they supply have an engaging customer service experience.