XLN Business Services, the small business specialist, has won the Best Customer Focus Award at this year’s Best Business Awards 2013. The Best Business Awards aim to highlight and reward excellence across the private and public sectors to help British business become even more successful than before.
With a record number of entries this year, the awards are a great achievement given the quality of past winners and the highly competitive nature of the awards.
Commenting on the award to XLN Business Services in the Best Customer Focus category, Andrew Areoff, the Chairman of the Judges, said: “After ditching its ‘you’re being held in a queue’ call centre service, telecommunications company XLN Business Services has seen a 200% increase in customers taking additional services. When clients ring up, they now get immediate connection to the client’s dedicated account team. The outcome is spectacular. Market share has increased, the company has extended the range of products it offers to small businesses and profits have followed suit. This is a company that has listened to its clients and transformed customer service and its business.”
Saeed Sheikh, XLN Business Services Director of Account Management commented: “Listening to our customers needs has always been a top priority at XLN. Business owners are pressured for time and as such don’t have the opportunity to shop around for the best deals – we have engineered a service to help them do this quickly, and winning this award reflects this.”